Terms of Service.

Terms of Service

1. Platform Use and Acceptance By accessing, registering on, or using MUNFLOW, you agree to follow the MUNFLOW Terms & Conditions and applicable policies. MUNFLOW is a digital platform connecting Delegates, Executive Board Members, Organizers, and Vendors within the MUN ecosystem. 2. Eligibility and User Accounts Users must be at least 13 years old, and users under 18 should use the Platform with parental or legal guardian consent. Users must provide accurate information, maintain the security of their accounts, and must not create fake, impersonated, or duplicate accounts. 3. User Roles and Responsibilities Delegates, Executive Board Members, Organizers, and Vendors are responsible for the authenticity of their profiles, documents, certificates, Event information, Services, and other content submitted to MUNFLOW. Fraud, misconduct, harassment, false information, and misuse of the Platform are strictly prohibited. 4. Events, Organizers, and Vendor Services MUNFLOW acts as a technology and connecting platform and is not the Organizer of Events or the direct provider of Vendor Services unless expressly stated otherwise. Organizers are responsible for their Events, while Vendors are responsible for their pricing, quality, deliverables, timelines, and Services. 5. Payments, Refunds, and Cancellations Platform Fee = 100% Non-Refundable. Platform fees, convenience fees, service fees, technology fees, processing fees, commissions, onboarding fees, subscription fees, promotional fees, listing fees, and any other fees charged by MUNFLOW shall be strictly non-refundable. Payments may be processed through third-party payment gateways and may include applicable fees and taxes. Charges for MUNFLOW Services already used or provided are non refundable. Event refunds shall depend on the respective Organizer's policy. Vendors cancelling confirmed Services must comply with applicable cancellation requirements, including advance refund, prior notice, and replacement arrangements where required under MUNFLOW policies. 6. Referral Program Eligible registered Users may participate in the MUNFLOW Referral Program and earn benefits for valid referrals in accordance with the MUNFLOW Referral Policy. Delegate-to-Delegate referrals are not eligible for monetary commission unless expressly permitted by MUNFLOW. Fake accounts, self-referrals, duplicate referrals, or manipulation of the referral system may result in cancellation of commissions and account termination. 7. Organizer Plans and Promotional Services MUNFLOW may offer commission-based Organizer Plans. Promotional Services do not guarantee registrations, views, engagement, sponsorships, or Event success. 8. Content, Privacy, and Intellectual Property MUNFLOW's name, logo, designs, source code, graphics, and original Platform content are protected intellectual property. Users remain responsible for photos, certificates, documents, reviews, and other content they upload. Personal information shall be handled in accordance with the MUNFLOW Privacy Policy. 9. Prohibited Activities and Account Action Fraud, impersonation, fake documents, hacking, malware, spam, illegal activities, copyright violations, referral abuse, payment manipulation, and misuse of User data are prohibited. MUNFLOW may remove content, restrict Services, suspend, or terminate accounts for violations of its Terms and policies. 10. Chargeback Protection Users shall not initiate a chargeback, payment reversal, or payment dispute after receiving access to a service, registration, listing, booking, or other digital benefit. If a user files a fraudulent chargeback, MUNFLOW may suspend the account, recover the amount, withhold funds, and pursue available legal remedies. 11. QR Payment Dispute Clause Uploading a UTR number or payment screenshot does not automatically confirm payment. MUNFLOW reserves the right to verify, reject, or request additional proof for any payment. 12. Anti-Circumvention Clause Users shall not bypass the Platform and complete transactions outside MUNFLOW after establishing a connection through the Platform. 13. Account Suspension + Fund Hold Clause MUNFLOW may temporarily hold payouts, referral commissions, withdrawals, settlements, or payments while an investigation is in progress. 14. Digital Records Clause MUNFLOW's internal records, database entries, payment logs, server logs, timestamps, audit records, screenshots, transaction history, and system records shall be considered valid evidence for dispute resolution. 15. Limitation of Damages Clause MUNFLOW shall not be liable for indirect, incidental, punitive, special, consequential, reputational, or business-related damages. 16. Class Action Waiver Users agree to bring claims only in their individual capacity and not as part of any class action, representative action, or collective proceeding, where permitted by applicable law. 17. Entire Agreement Clause These Terms constitute the entire agreement between the User and MUNFLOW. 18. Electronic Consent Clause Clicking "I Agree," creating an account, making a payment, registering for an event, or using the Platform shall constitute an electronic signature and legally binding acceptance of these Terms. 19. Independent Research Clause Users must independently investigate and verify the credibility, reputation, safety, authenticity, policies, qualifications, experience, pricing, venue, schedules, accommodations, committees, certificates, awards, and all other relevant details before registering for an event or using any service available on the Platform. 20. Payment Gateway Disclaimer MUNFLOW shall not be responsible for failed transactions, delayed settlements, banking errors, UPI failures, payment gateway outages, or third-party financial service interruptions. 21. Liability, Disputes, and Legal Terms MUNFLOW's liability shall be limited to the maximum extent permitted by applicable law. Users may be responsible for claims or losses caused by their own misconduct or violations. These Terms are governed by the laws of India, and disputes shall first be addressed through negotiation, followed by arbitration or competent courts in Ghaziabad, Uttar Pradesh, where applicable. MUNFLOW may update these Terms from time to time, and continued use of the Platform constitutes acceptance of the updated Terms. 22. Booking Payment Responsibility: Any user or Organizer making a Marketplace or EB booking shall be solely responsible and liable for payment of the full applicable booking amount, including any remaining or offline/cash amount payable to the respective EB or vendor. Such payment obligation is mandatory and shall not be transferred to or imposed upon MUNFLOW. MUNFLOW shall not be liable or financially responsible for any unpaid booking amount, dues, or payment dispute between the parties.